Alinta Energy, Australia’s 4th largest energy retailer, sought to streamline its operations and enhance its growth prospects with the implementation of a CIS capable of supporting their nation wide C&I and Mass Market business.

This system was CORE; a Customer Information System (CIS) and Billing Application that Beige Tech has been building from day 1.

The Beige team worked closely with the Alinta transformation team and business to conduct a thorough assessment of the existing processes, systems, and infrastructure.

Our highly experienced industry specialists designed, solutioned and further developed CORE to meet Alinta’s transformation objectives in record time; going live with C&I system in 2019 and the Mass Market instance in 2022.

Key Achievements included:

Built the first cloud native Enterprise scaled CIS Billing application in Australia
Successfully converted 1.4 billion rows of data from Legacy to Target systems. We defined, built, enriched, executed, and reconciled almost all all ETL tasks at a fraction of the cost of similar sized conversions
Built a scalable Event driven Workflow engine, providing a 65x performance improvement (from Legacy) in fundamental CIS system processes, including Read Ingestion, Read Aggregation, Invoice creation, Rendering and Dispatch. Over 440 million processed in the last year!
Implemented State Of The Art, Compliance by design, Hardship, Life Support, Government Grant, and Best Offer technical solutions
Created the intuitive, meaningful and data rich User Interface design that has supported a 20% reduction in Agent AHT, in the first year!
Reduced new Product Establishment duration by 80%

We are extremely proud of our role in developing, implementing, extending, and supporting the only modern, cloud-native CIS system operating at scale in Australia.

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